Online account registration

To sign up for online account access you will need your

  • credit union membership number
  • mobile phone to hand
  • branch password (this is the password we ask for over the phone or in branch)

Ask for an invite

If you would rather not answer security questions online, you can request an invite to join the portal.

Call us on 0116 24 23 900 and ask for a portal invite. We will check your details over the phone and email you a unique link.

Please note you will still need access to your mobile phone to complete the invite.

Identity verification

My account details

Enter a username to use when signing in to the members portal.

Please enter a valid email address.

Please enter a valid mobile phone number.

Account Security

To keep your account safe and secure we need you to set a strong password and memorable word. You should keep these secret at all times.

We will only ever ask for three characters of your memorable word at any one time. Never reveal your entire memorable word.

Try and pick a long memorable word or two short words including a number or character.

Try and use three or more words including a number or character.

Our Privacy Policy

We are committed to protecting our members’ privacy. The credit union requires any information marked as mandatory for membership to either meet legal obligations or to enable us to perform our contract with you. Where you are not able to provide us with this information, we may not be able to open an account for you. Where we request further information about you not required for these reasons, we will ask you for your consent.

How we use your personal information

Clockwise Credit Union may process, transfer and/or share personal information in the following ways:

For legal reasons

  • confirm your identity
  • perform activity for the prevention of financial crime
  • carry out internal and external auditing
  • record basic information about you on a register of members

For performance of our contract with you

  • deal with your account(s) or run any other services we provide to you;
  • consider any applications made by you;
  • carry out credit checks and to obtain and provide credit references
  • undertake statistical analysis, to help evaluate the future needs of our members and to help manage our business
  • to send you statements, new terms & conditions (including changes to this privacy statement), information about changes to the way your account(s) operate and notification of our annual general meeting.

For our legitimate interests

  • recover any debts owed to us;

With your consent

  • maintain our relationship with you including marketing and market research (if you agree to them)

Sharing your personal information

We will disclose information outside the credit union:

  • to third parties to help us confirm your identity to comply with money laundering legislation
  • to credit reference agencies and debt recovery agents who may check the information against other databases – private and public – to which they have access to
  • to any authorities if compelled to do so by law (e.g. to HM Revenue & Customs to fulfil tax compliance obligations)
  • to fraud prevention agencies to help prevent crime or where we suspect fraud;
  • to any persons, including, but not limited to, insurers, who provide a service or benefits to you or for us in connection with your account(s)
  • to our suppliers for them to provide services to us and/or to you on our behalf
  • to anyone in connection with a reorganisation or merger of the credit union’s business
  • other parties for marketing purposes (if you agree to this)

Where we send your information

While countries in the European Economic Area all ensure rigorous data protection laws, there are parts of the world that may not be quite so rigorous and do not provide the same quality of legal protection and rights when it comes to your personal information.

The credit union does not directly send information to any country outside of the European Economic Area , however, any party receiving personal data may also process, transfer and share it for the purposes set out above and in limited circumstances this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK. For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer than information to tax authorities in countries where you or a connected person may be tax resident.

Retaining your information

The credit union will need to hold your information for various lengths of time depending on what we use your data for. In many cases we will hold this information for a period after you have left the credit union. To read our policy for retaining members data please see: www.clockwise.coop or contact us at: enquires@clockwise.coop

You can find out more information including an explanation of your rights by viewing our full privacy policy.

Terms & Conditions

These Terms and Conditions explain your rights and responsibilities and those of the Credit Union in respect of your use of the Credit Union’s Internet Banking Service (“the Service”). These Terms and Conditions are in addition to those, together with any advice, provided by the Credit Union on your computer screen (“On-Screen Terms”) when using the Service and those already provided to you as an account holder with the Credit Union but, in the event of any uncertainty with regard to your use of the Service, the following Terms and Conditions together with the On-Screen Terms shall prevail.

Please read the Terms and Conditions carefully, they apply in respect of all use of and transactions undertaken by you via the Service.

Please note the Credit Union’s standard Account Tariff setting out interest rates and charges continues to apply, a copy of which is displayed on the Credit Union’s web site together with these Terms and Conditions.

As a member of Clockwise Credit Union, you agree to abide by the following general terms and conditions.

You understand that you must maintain a minimum share balance of £1 in order for your membership to remain active. We reserve the right to charge a nominal membership fee to cover the cost of account administration and membership.

You declare that the information you have given on the electronic membership application is true and correct to the best of your knowledge and belief.

You agree to abide by the rules of Clockwise Credit Union Ltd. (available upon request )

  1. Definitions 'Credit Union' means Clockwise Credit Union 'Business Day' means any day except Saturday, Sunday and Bank Holidays in England & Wales. Member' means you, the person or persons in whose name(s) the Account(s) is/are maintained by the Credit Union. 'Member Security Codes' means your Password and Pin Number which you provided to the Credit Union when joining. 'Account' means any account or accounts held by the Credit Union in the name of the Member on which the Service is available. 'Service' means the Service made available to members by the Credit Union from time to time via the Internet.
  2. The Credit Union is authorised by you to accept and act upon electronic instructions provided via the Service and to debit or credit the Account with the amount of all Service transactions without any further authority. You accept liability for all debits made. The Bank will only accept instructions if your Member Security Codes are used as requested and accepted. Any failure or error in relation to use of your Member Security Codes will result in access to the Service being blocked. If this happens you must contact the Clockwise Credit Union office on Telephone: 0116 2423900.
  3. Please take all reasonable precautions to prevent the disclosure and unauthorised use of your Member Security Codes: – Never write them down – Never tell them to anyone If you suspect that someone knows your Member Security Codes, please notify the Credit Union immediately. When we receive notification, your liability will cease. Until then, you may be liable for up to £50 of any loss. If unauthorised use of your Customer Security Codes is due to your negligence, fraud, disclosure or misuse, you will probably be liable for all losses. The Credit Union may ask you to assist us in our efforts to recover any loss as a result of unauthorised use of your Member Security Codes.
    • When you use your Member Security Codes you are authorising us to carry out all your instructions.
    • For your protection, the reserves the right to suspend access if: – Incorrect Member Security Codes are used to attempt to access your Account – the Credit Union suspects an unauthorised person is attempting to access your Account
    • The services (including the Service) available to members using Member Security Codes may vary over time, the Credit Union may add to, vary, suspend or terminate any of the services available but will inform you of any changes.
    • You will exit the Service when leaving your computer terminal unattended.
  4. You must ensure all instructions given to the Credit Union via the Service are accurate. The processing by the Credit Union of your instructions via the Service will be binding upon you. Instructions received on any Business Day will be processed within one Business Day. Instructions received at any other time will be processed the next Business Day.
  5. Transactions via the Service remain subject to your Account terms and conditions as well as these terms and conditions.
  6. The website uses cookies to:
    • Identify the link you used to find our site
    • Check which browser you use so that we can make sure our site and services work well on your computer
    • Monitor traffic on our website
    • Form part of our security process, by identifying your computer by our online account management service.

    Our policy on cookies is that we do not pass on, or sell, details to any other company.

    So that you can manage your account through our website, you will need to make sure that your browser has cookies en

  7. Notification of lost or stolen cards must be made by telephoning the Clockwise Credit Union head office on Telephone 0116 2423900. If any card is lost or stolen or used by someone else without your permission then you may have to pay up to £50 towards the Credit Union losses. If they are used due to your gross negligence or with your permission, you will probably be liable for ALL losses. You will not be liable for losses to us which take place after you have told us about the loss, theft etc. provided you write to the Credit Union within 7 days to confirm. You are liable for a fixed fee for replacement of ATM or Debit card. You will be able to access your available funds at Clockwise by giving a minimum 2 hours notice and the notice being accepted by Clockwise. You are liable for a fixed fee for withdrawals made over the counter. Cash withdrawal without an ATM or Debit card is only available at head office and branch office.
  8. The Credit Union reserves the right to terminate the Service or to vary these terms and conditions. Any termination or variation will only take place after the Credit Union has notified you by any reasonable means the Credit Union considers appropriate, unless the Credit Union suspects fraud where access to the Service can be terminated immediately without notice.
  9. You may terminate this agreement by notifying the Credit Union in writing. The notification will not be effective until the Credit Union has received it. Upon termination access to the Service will cease.
  10. The Credit Union may from time to time record telephone calls between you and us. Any such calls are recorded for security and training purposes only. The Credit Union may from time to time record instructions received via the Service again for security and training purposes, or to improve the Service.
  11. The Credit Union reserves the right to charge you and you agree to pay the charges for the Service. Any charges for the Service will be set out on the Credit Union web site and are also available by telephoning the head office on 0116 2423900 or by referring to the Credit Union’s standard tariff. If any changes are made, notice of the new charges will be notified to you